Refund and return policy
1.1. Before proceeding with the navigation and/or purchase process, please read carefully:
• these general conditions (“Conditions”) which regulate the use of the website https://shop.minamazzini.it/ (“Site”) and the marketing of physical products sold by us through it (“Products”) ;
1.2. We recommend that you save the Data Protection Conditions and Policies on a durable medium, for example by saving them on the hardware of the device from which you connect.
1.3. The Data Protection Conditions and Policies may be modified, integrated and updated over time. The use of the Site and purchases made on it are governed by the Data Protection Conditions and Policies in force at the time such use and/or purchase is made.
1.4. We are at your complete disposal to respond to any request, doubt or need for clarification relating to the Conditions, the Data Protection Policies and, in any case, the use of the Site; you can contact us using the references indicated in the following article 2.
- OUR DATA
2.1. The management of the Site and the sale of the Products are carried out by PDU Italia Srl, a single shareholder, with registered office in Rome, Via Giovanni Nicotera n. 29, CF and VAT no. 16288441005, REA no. RM-1647013, fully paid-up share capital of €10,000.00 (“PDU”).
• telephone number: +390774 344169232
• email address email@example.com
• contact form: available on the following page of the Site
2.3. All contact details are also available in the "contacts" section of the Site
- ACCURACY OF CONTENT
3.1. We make every reasonable effort to ensure:
• that the information published on the Site is accurate and updated. However, it is not possible to guarantee total absence of errors. Therefore, the information and documents published may contain inaccurate data or typographical errors;
• safe and seamless use of the Site. However, access to and navigation on the Site could be interrupted, in whole or in part, and the Site itself and the server that makes it available could be subject to attack by viruses or other harmful elements.
Therefore, we ask you to always adopt the precautions that every user of websites should normally take (for example, installing an adequate antivirus on your device) and to immediately inform us of the possible occurrence of one of the aforementioned circumstances.
- PRODUCT PURCHASE PROCESS
4.1. Purchases on the Site can be made exclusively by people who are at least 18 years of age and who have previously registered by following the procedure indicated and providing the requested information. Registration can be done by accessing the following link.
4.2. The purchasing process involves the following steps:
the. carefully select the Products of interest, checking characteristics, delivery times and any applicable limitations;
ii. insert the Products you wish to purchase into the cart;
iii. enter any promotional code;
v. select the shipping method;
you. enter or verify the address where you wish to receive the Products and check delivery times and costs;
vii. select one of the payment methods indicated on the Site and if requested enter the data;
viii. accept the Conditions and read the Data Protection Policies;
ix. carefully check, before validating the order, the selection made, the total price, including shipping costs, and any other aspect of the contract;
x. pay the total cost of the selected Products and send the purchase order. In this regard, we would like to point out that sending the order imposes an obligation to pay, as expressly indicated on the send "button".
4.3. Within a few minutes of completing the purchase procedure, an email is sent to the email address provided during registration containing:
the. confirmation of receipt of the order with the specification of all the information relating to the purchase (for example, the identification number, the price and other data of the Product, the data relating to the customer and the delivery address, the date of delivery);
ii. copy of the Conditions;
iii. copy of form to exercise the right of withdrawal via a link .
- DELIVERY OF PRODUCTS
5.1. The items sold on the Site are delivered in all available countries and can be selected from a drop-down list.
5.2. In the event of a delay in delivery, even due to extraordinary circumstances, we will inform you as soon as we become aware of it and you can choose between setting a new delivery date or terminating the contract and obtaining a full refund of everything paid, without prejudice to all rights which are recognized by Legislative Decree no. 206/2005 (“Consumer Code”).
5.3. If we are not able to respect even the possible further delivery deadline referred to in point 5.2 above, you will be able to terminate the contract and obtain a full refund of everything paid, without prejudice to all the rights recognized to you by the Code of Consumption.
5.4. We are not responsible for non-delivery or delay in making it if this depends exclusively on the incorrect indication of the delivery address or the recipient's data provided at the time of purchase or, in any case, on the fact that you make yourself unavailable. In this case, the contract is terminated and we will fully refund the amount paid, but we reserve the right to recover any further expenses incurred.
5.5. A signature is always required on delivery. If no one was present at the time of delivery, we ask you to contact the courier in charge.
5.6. The risk of loss or damage to the Products passes to you when you physically take possession of the Products themselves.
- PRICE AND PAYMENT METHODS
6.1. The price of the Products always includes VAT and any additional applicable taxes.
6.2. Payment can be made by credit cards Visa, Mastercard, Paypal, American Express, Maestro, Visa Electron. To reduce the risk of unauthorized access, card data will be encrypted.
- RIGHT OF WITHDRAWAL FROM THE PURCHASE OF THE PRODUCTS
Right of withdrawal provided by law.
7.1. By virtue of articles 52 to 59 of the Consumer Code, if you are a consumer, you have the right to withdraw from the purchase contract concluded on the Site, without having to provide any reason and without incurring any costs other than those provided for in article 56, paragraph 2, and article 57, within 14 days.
This 14 day period starts:
• from the day on which you - or a third party other than the carrier and designated by you - acquires physical possession of the Products purchased; or
• in the case of multiple goods ordered through a single order and delivered separately, from the day on which you - or a third party other than the carrier and designated by you - acquires physical possession of the last Product purchased.
7.2. To exercise this right, it is sufficient to send us - within 14 days of achieving material availability of the Products - a communication containing the express declaration of the intention to withdraw from the Contract (also using the standard withdrawal form available at the following link .
7.3. In any case, you can alternatively:
the. send an email to firstname.lastname@example.org;
ii. send a registered letter with return receipt.
7.4.You are only responsible for the decrease in the value of the Products resulting from handling other than that necessary to establish the nature, characteristics and functioning of the same Products pursuant to article 57, paragraph 2, of the Consumer Code.
7.5. Within 48 hours – excluding non-working days – of receiving the communication relating to the exercise of the right of withdrawal, we will communicate the instructions for returning the Products; in particular, we send, via e-mail, a return authorization form and a label containing all the data necessary to guarantee correct shipping (the authorization number, your data, the delivery address, the courier's identification data We will cover the costs associated with collecting the Product. We ask you to:
the. pack the Product (possibly with the original packaging, authentic labels, accessories, instructions for use and, if applicable, warranty sheets). Using the original packaging will prevent any damage during transportation. Print the return authorization received via email and insert it inside the packaging. Print the label received via email and apply it with adhesive tape to the package(s);
ii. undertake to entrust the Product to the courier sent by PDU within 14 days of receiving the instructions and document for return (i.e. the email with the label and return authorization).
7.6. We will refund all sums paid by you, including delivery costs, within 14 days from the date on which we received the notice of withdrawal. In any case, if the Products are not delivered or are delivered to the courier incomplete or damaged, we reserve the right to deny or reduce the refund, sending you a timely communication regarding what happened and our position. If at the time of purchase a type of delivery other than the least expensive one was chosen, we reserve the right to refund only the amount foreseen for this last type of delivery. The refund is made using the same payment method used for the initial transaction, unless a different agreement is reached with you. In any case, you do not incur any costs as a result of the refund.
7.7. Without prejudice to the right of withdrawal referred to in articles 52 to 59 of the Consumer Code, we allow you to withdraw from the purchase even after the 14th day from physical receipt of the Products and up to the 30th day following that date. However, in this case, the costs of sending the Products back to us are your responsibility. To exercise this ability, you must use the contact form available here . Customer service will send the return authorization document and label as indicated in the previous points, except that the customer is responsible for returning the Products via a courier of his choice (and at his expense).
7.8. Pursuant to article 59 of the Consumer Code, "the right of withdrawal is excluded in relation to:
a) service contracts after the complete provision of the service if the execution began with the express agreement of the consumer and with the acceptance of the loss of the right of withdrawal following the full execution of the contract by the professional;
b) the supply of goods made to measure or clearly personalized (e.g.: tapes made specifically for you);
c) the supply of sealed audio or video recordings or sealed computer software which has been opened after delivery;
d) the supply of digital content using a non-material medium if the execution began with the express agreement of the consumer and with his acceptance of the fact that in this case he would lose the right of withdrawal."
- LEGAL GUARANTEE OF CONFORMITY
8.1. If you are a consumer you have the right to the legal guarantee of conformity referred to in articles 128 et seq. of the Consumer Code. We recommend that you always keep a copy of the documents relating to the purchase, such as the order, the invoice, the delivery note, the order acceptance email.
8.2. Based on these rules, we are liable to you for any lack of conformity present in the Products at the time of sale which becomes apparent within 2 years of delivery of the Products themselves. The lack of conformity can be reported using the following methods: email, contact form. In any case, the action aimed at asserting defects of conformity expires 26 months from delivery of the goods.
8.3. It is our responsibility to take delivery of the defective Products to verify whether the malfunction depends on a lack of conformity or not. In particular:
the. for defects that appear in the first year from the date of delivery of the Products, the verification is always at our expense, as it is assumed that said defects exist from the moment of delivery;
ii. after the first year from delivery, we reserve the right to request reimbursement of the cost - which will be indicated in advance - incurred for the verification only in the case in which the malfunction does not depend on a lack of conformity.
8.4. You can request, at your choice and without incurring any expense, repair or replacement, unless the requested remedy is objectively impossible or excessively onerous compared to the other. A remedy is considered excessively burdensome if it imposes unreasonable costs on us compared to those we would bear with the other remedy, taking into account:
a) the value that the Products would have if there were no lack of conformity;
b) the extent of the lack of conformity;
c) the possibility that the alternative remedy can be used without significant inconvenience for you.
8.5. Repairs or replacements will be carried out within a reasonable period of time from the request.
8.6. Subsequently, you can request, at your choice, an appropriate price reduction or termination of the contract.
- CUSTOMIZED ITEMS OR PRODUCTS ON REQUEST
9.1. In some sections of the Site, the possibility of personalizing certain Products may be offered by affixing/inserting writing, signs or other visual elements ("Customization Elements").
9.2. In this case, the customization request presupposes the guarantee on the part of the buyer that he is authorized to use the Personalization Elements and that their use does not violate any rights of third parties.
9.3. We reserve, however, the right to deny customization or cancel orders for Products if the Customization Items appear inappropriate, the property of third parties or in any other way illegal or harmful to our rights or those of third parties.
9.4. In some sections of the site, ON DEMAND Products are offered (i.e. made upon request of the Customer); for these Products the right of Withdrawal and Return is EXCLUDED, except for the Guarantee of Conformity.
- INTELLECTUAL PROPERTY
By accessing the Site you acknowledge and agree that all copyright, registered trademarks and any intellectual property rights in the materials or content presented as an integral part of the Site are owned by us or by those who have granted us license to use them.
- APPLICABLE LAW – JURISDICTION
11.1. The use of the Site and the purchase of the Products is governed by Italian law.
11.2. If you are a consumer, the Judge of the place where you have your residence or domicile, if located in Italy, is competent for any dispute arising from or relating to the use of the Site or the purchase of the Products.
11.3. As required by EU Regulation no. 524/2013 it is possible to attempt an out-of-court resolution of any disputes through the European ODR (Online Dispute Resolution) platform http://ec.europa.eu/consumers/odr.
- CUSTOMS CHARGES
All possible customs charges are the responsibility of the customer.
If you wish to request an invoice, you can do so by communicating your billing information and order number using the form at this address. https:// shop.minamazzini.it /contacts/